Registered users of the IM Sequencer are all entitled to receiving Standard Technical Support.
The Standard Technical Support includes the ability to submit by email. We will respond as soon as possible.
A Service Request should contain a clear, detailed description of the problem or the question, and where applicable, provide a test case demonstrating the problem.
Bugs can be send to ,
regular support calls can be send to
Priority Annual Support
Registered users may also opt for Priority Annual Support. If you order Priority Annual support, you receive Upgrade Protection ensuring you can upgrade to all new version of IM Sequencer. Additionally, your Service Requests will be handled with priority over Standard Support requests. All bugs reported will be fixed as soon as possible.
Your suggestions regarding new IM Sequencer features or possible improvements will receive our most serious consideration and will be greatly appreciated. Minor improvements deemed to be useful to other users will be implemented as soon as possible or within the next release.
Waste no time and order the Priority Annual Support online.
The above services shall only apply to Traxion-developed software issues, but NOT to any third-party technology which may be bundled with a Traxion software product. For contacting us to report a bug in the software at any time no charges will be made.